Question 1

What is KYC.bd?

Accepted Answer

KYC.bd is Bangladesh's identity verification infrastructure for regulated and commercial businesses — combining NID checks, document verification, liveness, sanctions screening, and consent management behind a single API.

Question 2

Who operates KYC.bd?

Accepted Answer

KYC.bd is operated by Marketsync Global Ltd, a Bangladesh-incorporated infrastructure company headquartered in Dhaka.

Question 3

Which industries do you serve?

Accepted Answer

Banks, fintechs, digital wallets, insurers, telecoms, marketplaces, EdTech, healthtech, logistics, and government programmes.

Question 4

Is KYC.bd available outside Bangladesh?

Accepted Answer

Yes — verification is BD-focused but our APIs can be consumed from anywhere. Cross-border data transfers are governed by our DPA and Standard Contractual Clauses.

Question 5

Do you have a free tier?

Accepted Answer

Yes — sandbox access is free for development. Production usage is metered and billed monthly.

Question 6

How is pricing calculated?

Accepted Answer

By verification volume, throughput tier, and any add-ons (liveness, document checks, sanctions). Enterprise plans include committed pricing and custom SLAs. See the pricing page for current rates.

Question 7

Can I get volume discounts?

Accepted Answer

Yes. Tiered discounts apply automatically once monthly volume thresholds are crossed. Custom pricing is available above 100k verifications/month.

Question 8

Which payment methods do you accept?

Accepted Answer

Bank transfer (BDT or USD), card payments, and 1Pay.bd for domestic settlements. Invoices are issued in arrears with NET-15 terms by default.

Question 9

Do you charge for failed verifications?

Accepted Answer

We bill for completed checks regardless of pass/fail outcome, since the upstream cost is incurred either way. Validation errors (malformed input) are not billed.

Question 10

Is there a setup fee?

Accepted Answer

No setup fee for self-serve plans. Enterprise integrations may include a one-time onboarding fee depending on scope.

Question 11

Can I cancel any time?

Accepted Answer

Yes — self-serve plans can be cancelled from the dashboard. Enterprise contracts follow the agreed term.

Question 12

How is data encrypted?

Accepted Answer

TLS 1.2+ in transit, AES-256-GCM at rest, with per-customer envelope keys and rotation. Detailed measures are in our Security Overview.

Question 13

Are you SOC 2 / ISO 27001 certified?

Accepted Answer

We follow ISO/IEC 27001 controls and are SOC 2 audit-ready. Formal certification is on the 2026 roadmap.

Question 14

How do you handle Bangladesh DPA 2023?

Accepted Answer

Sensitive personal data of Bangladeshi residents is stored in BD-resident infrastructure by default, with consent receipts and audit trails for every verification.

Question 15

Do you support GDPR?

Accepted Answer

Yes — our DPA incorporates EU Standard Contractual Clauses and Article 28 obligations for customers with EU data subjects.

Question 16

How long is data retained?

Accepted Answer

Verification artifacts follow the customer's retention configuration, typically 12–84 months depending on AML obligations.

Question 17

Do you have a bug-bounty program?

Accepted Answer

Yes — coordinated disclosure is welcomed at security@msg.bd. Severity-based rewards apply for valid reports.

Question 18

Where do I get API keys?

Accepted Answer

Sign in to the dashboard and create a key under API Keys. Keys are shown once at creation; store them securely.

Question 19

Do you provide SDKs?

Accepted Answer

First-party SDKs for Node.js, Python, PHP, and Java. Mobile SDKs (iOS/Android) are available for liveness capture.

Question 20

How do webhooks work?

Accepted Answer

We POST signed payloads to your configured endpoint with HMAC-SHA256 signatures. Retries follow exponential backoff for 24 hours.

Question 21

What is the rate limit?

Accepted Answer

Default is 60 requests/second per key with burst capacity. Enterprise plans get dedicated capacity.

Question 22

Do you have a sandbox?

Accepted Answer

Yes — every account includes a sandbox environment with synthetic identities for end-to-end testing.

Question 23

How do I report API issues?

Accepted Answer

Open a ticket from the dashboard with the request ID returned in error responses. Enterprise customers get a dedicated Slack channel.

Question 24

What documents can you verify?

Accepted Answer

National ID (NID smart card), passport, driving licence, birth certificate, and trade licence for businesses.

Question 25

How fast is a verification?

Accepted Answer

Median end-to-end latency is under 4 seconds for identity + face match; sanctions screening adds ~200 ms.

Question 26

What is liveness detection?

Accepted Answer

An anti-spoofing check that confirms the person in front of the camera is real and present (not a photo, video, or mask).

Question 27

Do you support businesses (KYB)?

Accepted Answer

Yes — trade licence verification, beneficial-ownership lookup, and director PEP/sanctions screening.

Question 28

What if a verification fails?

Accepted Answer

We return structured failure reasons (document mismatch, expired ID, low liveness score, sanctions hit, etc.) so you can route the user to the right remediation.

Question 29

Can users re-verify?

Accepted Answer

Yes — re-verifications are allowed and billed per check. Customers can implement step-up flows from our SDK.

Question 30

How do I get support?

Accepted Answer

Email support@msg.bd or open a ticket from the dashboard. Enterprise plans include 24/7 on-call and a named CSM.

Question 31

What are your support hours?

Accepted Answer

Standard plans: 09:00–18:00 BST, Sun–Thu. Enterprise: 24/7.

Question 32

Is there an uptime page?

Accepted Answer

Yes — status.kyc.bd publishes real-time and historical uptime, incidents, and scheduled maintenance.

Question 33

Can I delete my account?

Accepted Answer

Yes — request deletion from the dashboard. We retain billing records for 7 years per Bangladesh tax law.

Question 34

Do you offer training?

Accepted Answer

Yes — onboarding workshops are included in enterprise plans. Self-serve customers can use our docs and recorded sessions.

Everything you need to know about KYC.bd

General

Pricing & Billing

Security & Compliance

API & Integration

Onboarding & Verification

Account & Support