Last updated: May 1, 2026
This Privacy Policy explains how Marketsync Global Ltd collects, uses, and shares personal data when you visit kyc.bd, sign in to the dashboard, or interact with our APIs.
Data we collect
- Account data: name, work email, organization, role, hashed passwords.
- Customer-controlled verification data: identifiers (NID, phone), documents, and biometrics submitted by our customers on behalf of their end users.
- Usage data: request logs, IP address, request IDs, error traces.
- Cookies: session, security, and basic analytics — see our Cookie Policy.
How we use data
- To deliver the contracted Services and verifications.
- To prevent fraud, abuse, and unauthorized access.
- To meet legal, accounting, and regulatory obligations.
- To improve service quality and security telemetry.
Legal basis
For verifications we act as a processor under our customer's instructions. For our own marketing, support, and account management we rely on contract performance and legitimate interest.
Sharing
We share data only with sub-processors disclosed in the DPA, with regulators where legally compelled, and with parent group entities under common confidentiality obligations.
Retention
Verification artifacts are retained for the duration agreed with each customer (typically 12–84 months depending on AML obligations). Account data is retained while the account is active and for 7 years thereafter for tax and audit purposes.
Your rights
Subject to applicable law, individuals can request access, correction, deletion, restriction, and portability. End users should first contact the controller (the business that requested the verification). Direct requests can be sent to legal@msg.bd.
International transfers
Primary data is processed in Bangladesh and Singapore. Any cross-border transfer is protected by Standard Contractual Clauses or equivalent safeguards.
Security
Encryption in transit and at rest, role-based access, audit logging, and 24/7 monitoring. See the Security Overview.
Questions about this document? Contact legal@msg.bd. This page is a template for informational purposes and is not legal advice; consult qualified counsel for your jurisdiction.